Privacy Policy

ccessibility Arrangements – Youlead

Youlead invests significant efforts and resources to provide all its customers with equal, respectful, accessible, and professional service.

In accordance with the Equal Rights for Persons with Disabilities Law, 1998, and the regulations enacted under it, we invest ongoing efforts and substantial resources to implement the necessary accessibility adaptations. These adaptations aim to enable individuals with disabilities to receive the same services offered to all clients — independently and equally.

Accessibility Arrangements at Physical Locations

Our customer service center is located at:

1 HaOfeh Street, 2nd floor, Tel Mond (Beit Tevet Logistics)

Disabled parking is available in the Beit Tevet Logistics building.

There is continuous accessible access from the parking area through the building entrance to the service center (including elevators).

Accessible service counters are available in the reception area.

Assistive hearing devices (hearing loops) have been installed.

Accessible restrooms for disabled individuals are available in the building lobby and on various floors.

Directional and identification signage is present.

Service animals are permitted in the customer service center.

If needed, customer service representatives are available to assist with filling out forms.

Accessible Customer Service

Employee training for accessible service: Our staff receive training to understand accessibility, raise awareness, and acquire practical tools for providing accessible service.

Accessible call center: Our automated phone system is accessible, delivering information clearly and without background music.

You can reach the Youlead customer service center at +972-9-7739093, Sunday–Thursday, 09:00–17:00.

Additional Contact Methods

In-person service – Sunday–Thursday, 09:00–17:00

Email – support@konimbo.co.il

Fax – +972-9-8866982

Contact form – https://youlead.co.il/pages/4659

Mail – 2 HaOfeh Street, Tel Mond, 2nd floor

Website Accessibility

An accessible website enables people with disabilities and elderly users to navigate and use it with the same level of effectiveness and enjoyment as all users.

According to a 2003 Microsoft study, around 20–25% of the population may encounter difficulties using the internet and could benefit from more accessible content.

Youlead believes in and works toward equal opportunities in the online space for people with various impairments and those using assistive technologies.

Website Accessibility Information

This site complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013.

Accessibility adjustments were made according to Israeli Standard 5568 for web content accessibility at level AA, and the international WCAG 2.1 guidelines.

The site has been tested for highest compatibility with the Firefox browser.

The site provides a semantic structure for assistive technologies and supports standard keyboard operation using arrow keys, Enter, and Esc to navigate menus and dialogs.

The site is optimized for display in common browsers and on mobile devices.

For the best browsing experience with screen reading software, we recommend using the latest version of NVDA.

Accessibility Features and Tools

The website includes an accessibility menu.

Clicking the menu allows access to the following tools (please wait for the page to reload after selecting a feature):

Available features in the menu:

Increase font size (5 levels)

Stop moving elements and disable flashing

High-contrast mode on dark background

High-contrast mode on light background

Color-blind-friendly mode

Switch to a more readable font

Enlarge the cursor and change its color to black or white

Zoom display up to 200%

Highlight links on the site

Highlight headings on the site

Display alternative text descriptions for images

Disclaimer

Despite our efforts to make all pages of the website accessible, some content may not yet be fully adapted or technological solutions may not be available for certain elements.

We continue to improve accessibility out of a deep moral commitment to allow inclusive use of our site for the entire population, including people with disabilities.

Contact for Accessibility Inquiries or Suggestions

We are continuously working to improve accessibility across the company, as part of our commitment to providing inclusive service to everyone.

If you encounter any issue or malfunction related to accessibility, we would appreciate your feedback. We will make every effort to find a suitable solution and address the issue promptly.

Accessibility Coordinator Contact Information:

Name: Sarit Peleg

Phone: +972-9-7739093

Email: sarit@konimbo.co.il