Accessibility Statement

Youleap – committed to equal and accessible service for everyone

Youleap invests great effort and resources to give all its customers equal, respectful, accessible and professional service.

In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998 (Israel), and the regulations made under it, we make continuous efforts and invest real resources in implementing the required adjustments. The aim: to enable people with disabilities to receive service independently, with dignity and on equal terms.

Accessibility arrangements at physical locations

Our customer service centre is located at:
1 HaOfe Street, 2nd floor, Tel Mond (Beit Tevet Logistics)

• Accessible disabled parking is available at the Beit Tevet Logistics building.
• There is continuous accessible access from the parking area, through the building entrance, to the service centre (including lifts).
• Accessible service counters are available in the reception area.
• Induction loops (assistive hearing devices) are installed.
• Accessible toilets for people with disabilities are located in the building lobby and on the different floors.
• Direction and identification signs are in place.
• Service dogs are permitted to enter the customer service centre.
• If needed, customer service representatives will help with forms.

Accessible customer service

• Staff training for accessible service: our team receives training to understand accessibility, raise awareness and gain practical tools for providing accessible service.
• Accessible telephone service: our automated phone system is accessible and delivers information clearly and without background music.
• You can contact the customer service centre by phone on 09-7739093, Sunday to Thursday, 09:00 to 17:00.

Other ways to contact us

• In-person service – Sunday to Thursday, 09:00–17:00
• Email – support@konimbo.co.il
• Fax – 09-8866982
• Contact form – https://youlead.co.il/pages/4659
• Post – 2 HaOfe Street, Tel Mond, 2nd floor

Website accessibility

An accessible website allows people with disabilities and older users to navigate and use it with the same level of efficiency and enjoyment as all other users.

According to a Microsoft study from 2003, around 20%–25% of the population may have difficulty using the internet and can benefit from more accessible content.

Youleap believes in equal opportunity in the digital space for people with various impairments and for users of assistive technologies, and works to promote it.

Information about website accessibility

• The website meets the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013 (Israel).
• The accessibility adjustments were made in accordance with Israeli Standard 5568 for web content accessibility at level AA, and the international WCAG 2.1 guidelines.
• The website was tested for maximum compatibility with the Firefox browser.
• The website provides a semantic structure for assistive technologies and supports standard keyboard navigation – arrow keys, Enter and Esc for navigating menus and dialogue boxes.
• The website is adapted for display in common browsers and on mobile devices.
• For the best browsing experience with a screen reader, we recommend using the latest version of NVDA.

Accessibility features and tools

The website has an accessibility menu. Clicking it gives access to the following tools (please wait for the page to load after selecting each feature):

• Increase font size (5 levels)
• Stop moving elements and disable flashing
• High-contrast mode on a dark background
• High-contrast mode on a light background
• Colour-blind-friendly mode
• Switch to a more readable font
• Enlarge the cursor and change its colour to black or white
• Enlarge the display up to 200%
• Highlight links on the website
• Highlight headings on the website
• Show alternative text descriptions for images

Disclaimer

Despite our efforts to make all pages of the website accessible, some content may not yet be fully adapted, or technological solutions may not yet be available for some components.

We continue to improve accessibility out of a deep commitment to enabling inclusive use of the website by the whole population, including people with disabilities.

Accessibility enquiries

We work continuously to improve accessibility across the company, as part of our commitment to providing inclusive service to everyone.

Have you encountered an accessibility problem or fault? We would be glad to hear from you. We will make every effort to find a suitable solution and deal with the issue promptly.